Questions
Short answers. The privacy, data, terms, and complaints pages carry the fuller detail.
Is Hope a counsellor or a crisis service?
No. Hope is an AI recovery companion. Hope is not a doctor, psychologist, registered counsellor, clinician, or emergency service. Chats are not monitored. Hopewick does not replace professional treatment or emergency care. If you need help now, call 000, call Lifeline on 13 11 14, or use the safety contacts.
Do I need a card for the free plan?
No. No card required for the free plan. Free is 15 Hope messages a day, plus crisis support, your safety plan, relapse prevention and exit plans, practical finders, today’s readings, the daily check-in, the 12 core coping tools, My next step, the journal, and the clean-time tracker. The app shows the last 7 days of your history on the free plan, and you can export or delete everything you saved at any time.
How does the 7-day trial work?
The first subscription only is a 7-day trial. A card is required. Stripe collects it at the start. The AU$20 monthly charge starts when the 7 days end. A second checkout has no trial. Cancel anytime. One subscription per person.
How do I cancel Plus?
Cancel in My Account. That stops the next renewal. Plus stays until the end of the current period. We do not give a partial refund of a period already charged, except where the Australian Consumer Law requires it.
What does deleting my account do?
Delete account removes the live server sign-in, chats, check-ins, goals, journal, safety plan, relapse and exit plans, coping history, next steps and weekly plans, signs you out, and cancels Plus straight away. A copy in this browser can remain until you clear it in Settings. Stripe may keep invoices. Older Render snapshots are not wiped. The detail is on the data storage and deletion page.
How do I sign in?
Google sign-in works. Apple sign-in is not offered. Magic link is the email login: on the sign-in screen it says Email me a sign-in link. You can also set a password. You stay signed in on this browser until you sign out or you have not used Hopewick for 30 days.
Is Hopewick only for Christians?
No. Faith content is optional. Word for the day is separate from Just for today. You can choose no faith content. People in recovery, families, and AOD services can use Hopewick without a faith setting.
How long are chats kept?
On the live server, a chat stays until you delete that chat, you delete the account, or the chat has not been updated for 24 months (730 days). A free account can open only the latest chat. Older chats can still be stored. Not seeing them is not deletion. Plus can open older stored chats that are still there.