Complaints

Last updated: 16 October 2026

If something has gone wrong, we want to know.

How to complain

1. Email us at hello@hopewick.com.au. Tell us what went wrong.
2. We aim to acknowledge it within 2 business days and resolve it within 10 business days. Those are targets, not a guarantee.
3. Not happy with our answer about privacy? Contact the Office of the Australian Information Commissioner (OAIC):
   • Website: oaic.gov.au
   • Phone: 1300 363 992
4. For other problems (like payments), you can contact your state's fair trading office (in Queensland: the Office of Fair Trading).

Deleting your account

• You can delete your account in Settings.
• Can't do it in the app? Email hello@hopewick.com.au.
• Hopewick is for people aged 18 and over. If you are under 18, stop using the app and delete your account, or email us and we'll delete it.

More detail is in our Privacy Policy and Terms of Use.

Need help now? Hopewick is not a crisis service. Call 000 in an emergency, or Lifeline 13 11 14.