Hopewick Terms of Use

Last updated: 29 October 2026

These are the rules for using Hopewick. Please read them. By using Hopewick, you agree to them.

Hopewick is run by Bridge&Bite.Co Pty Ltd (ACN 692 080 792) trading as Hopewick (ABN 83 692 080 792). Hopewick is a trading name, not a separate company. "We" and "us" means that company.

What Hopewick is (and is not)

• Hopewick is an app to support people in recovery.
• It has daily readings, check-ins, a journal, goals, a safety plan, relapse and exit plans, a recovery tracker, learning modules, Move & Recover, and a chat helper called Hope.
• Faith content is optional. It stays off unless you switch it on, and you can switch it off any time.
• Hope is a computer program (AI). It is not a person.
• Hope can get things wrong. Check anything important.
• Hopewick is not a doctor, counsellor or medical service.
• Hopewick does not give medical advice.
• Move & Recover is general information about movement, sauna and cold water, not medical advice. Its safety check is not a medical assessment. If you are unsure, check with your GP, physio or exercise physiologist.
• Hopewick is not a crisis service. Nobody watches chats. We will not call anyone for you.
• In danger or crisis? Call 000. Or call Lifeline on 13 11 14. The full list is under "If you need help now".

Hope, the AI

• Hope may get things wrong. It may also draw on information that is unreliable.
• Hope is not a substitute for professional care. For decisions about your health, talk to a GP, a counsellor, or another qualified person.
• Hope is limited to well-established, verified sources. For health and recovery, that means Australian government health sources, Lifeline, and the Alcohol and Drug Foundation. For mutual-aid recovery, it means the Narcotics Anonymous and Alcoholics Anonymous ideas already used in the app. For scripture, Hope must not invent verses. If it is not sure of the exact words, it should say it is paraphrasing.
• Hope must not cite or invent unverified claims or links. If it is not sure, it should say so and point you to a professional.

If you need help now

• Hopewick is not a crisis service. These numbers are free to call. You do not need an account.
• In immediate danger, call 000.
• Lifeline: 13 11 14
• Suicide Call Back Service: 1300 659 467
• National Alcohol and Other Drug Hotline (alcohol and drug support): 1800 250 015
• 13YARN, for Aboriginal and Torres Strait Islander people: 13 92 76
• 1800RESPECT, for domestic, family and sexual violence: 1800 737 732
• Kids Helpline: 1800 55 1800
• Poisons Information Centre, if someone may have taken too much or been poisoned: 13 11 26. If they are unconscious, not breathing or having a seizure, call 000.

Who can use it

• You must be 18 or older. Hopewick is for adults only.
• When you sign up, you tick a box to tell us you are 18 or over. We don't check ages, so we rely on you to be honest.
• You also tick a box to agree that we may collect and handle your sensitive health information, as the Privacy Policy explains. If you already have an account and have not agreed yet, we ask you the next time you use Hopewick.
• If you are under 18, please don't use Hopewick. If you already have an account, stop using the app and delete it in My Account, or email hello@hopewick.com.au and we'll delete it.
• If you are under 18 and need support, call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14. In an emergency call 000.
• You must give us a real email address.
• Keep your password safe. Don't share your account.

Cost and payment

• Free plan: costs nothing. Up to 15 Hope messages a day. You see your latest chat, and the last 7 days of your history in the app. Nothing older is deleted, and you can always export it.
• Plus: AU$20 a month. No daily message limit (fair use applies). You can open older chats and use extra tools.
• Free trial: your first Plus plan has a 7-day free trial. A card is needed to start it. You won't be charged if you cancel before it ends. We don't currently send a reminder before the trial ends, so please note the end date. You can cancel in My Account under Manage billing.
• Payment is taken by card through Stripe each month until you cancel.
• Our Android app is on Google Play. If you subscribe inside the Android app, Google Play handles the payment, and you manage or cancel that subscription in Google Play (Payments & subscriptions), not with us.
• Cancel anytime in the app. Plus keeps working until the end of the month you paid for. If you subscribed through Google Play, cancel in Google Play.
• If you delete your account, a subscription you pay for on our website (through Stripe) is cancelled straight away. Deleting your account does not cancel a Google Play subscription: cancel that in Google Play.
• If Plus ends, you keep everything you saved. You can still see it, export it and delete it.
• Refunds: we don't usually refund part-months. But you always keep your rights under the Australian Consumer Law. If something is badly wrong, you may get a refund.
• We will tell you before we change the price.

What we do

• We try to keep Hopewick working and safe.
• We protect your information as our Privacy Policy says. Much of what you save is health information, which the law treats as sensitive. Our Your data page explains where it's kept and how to export or delete it.
• We will answer your emails.
• Sometimes Hopewick may be down for repairs or problems.

What you agree to do

• Use Hopewick for yourself, in a lawful way.
• Not try to hack, break or overload the app.
• Not use Hope to hurt or harass anyone.
• Not copy or resell our content.
• Seek real help from a doctor or a crisis line when you need it.

Ending or changing the agreement

• You can stop at any time. Delete your account in My Account.
• We may close your account if you break these rules. We will tell you why, unless it is unsafe to do so.
• We may change these terms. If it is a big change, we will tell you first. If you don't agree, you can stop using Hopewick.
• We may change or stop Hopewick. If we stop it, we will give you notice and stop charging you.

If something goes wrong

1. Email us at hello@hopewick.com.au.
2. We aim to acknowledge it within 2 business days and resolve it within 10 business days. Those are targets, not a guarantee.
3. Still not fixed? You can contact your state's fair trading office (in Queensland: the Office of Fair Trading).
4. For privacy problems, you can complain in writing to the OAIC (oaic.gov.au, enquiries 1300 363 992) if you are not happy with our answer.
5. These terms follow the law of Queensland, Australia.

Our responsibility (limits)

• Under the Australian Consumer Law, you have rights that we cannot take away. Nothing in these terms takes away those rights.
• To the fullest extent permitted by law, and apart from those Australian Consumer Law rights, Hopewick is given "as it is".
• To the fullest extent permitted by law, we are not responsible for choices you make based on what Hope says.
• If the law lets us, our total responsibility to you is limited to giving the service again, or paying back what you paid us in the last 12 months.

Contact

• Email: hello@hopewick.com.au
• Hopewick is run by Bridge&Bite.Co Pty Ltd (ACN 692 080 792) trading as Hopewick (ABN 83 692 080 792).