Your data

Last updated: 19 October 2026

This page is a short guide to what's kept, where, for how long, and how to take it with you or delete it. The full detail is in our Privacy Policy.

What's saved to your account

When you're signed in, these are saved to your account, for each profile:

• Your chats with Hope.
• Check-ins, journal entries, coping tools you've used, next steps, weekly plans and personal goals.
• Your safety plan and its last 20 saved versions.
• Your relapse prevention and exit plans.
• Recovery tracker goals, and the lapses and cravings you log.
• Learning progress, quiz scores and your reflections.
• Move & Recover: the result of each safety check (never your answers), and your sessions.
• Your "About you" preferences, including your faith answer, and the choices you've made about what Hope may read.

Health information and your faith answer are sensitive information under Australian privacy law. Your faith answer is optional, only used if you switch faith content on, and you can change or remove it any time.

Where it's kept

• Sydney, Australia (Neon): your saved wellbeing records (check-ins, journal, plans, safety plan, tracker, learning, goals, preferences and faith answer) and your Move & Recover records.
• Singapore (Render): your account, payment status, your saved chats with Hope, your password hash and sign-in sessions, a daily message count, and older check-ins from earlier app versions.
• Your Hope messages are sent to OpenAI (USA) so Hope can reply. The Privacy Policy lists exactly what's sent.
• The app also keeps a copy in your own browser. We can't see that copy.
• We never see or keep your card number. Stripe does that.

How it's protected

• The words you write in check-ins, your journal, plans, safety plan, tracker, learning and goals, your preferences and faith answer, and your Move & Recover results are encrypted (AES-256-GCM) before they're stored.
• Your saved chats with Hope (titles and messages) are encrypted the same way. Older chats are encrypted the next time your chats are saved.
• Your account details aren't encrypted this way. They're protected by the security of our private server.
• Your connection is always encrypted (HTTPS).

How long we keep it

• Chats: until you delete them, delete your account, or 2 years after the chat was last used.
• Everything else: until you delete it or delete your account.
• The free plan never deletes anything. The app shows the last 7 days of your history. Everything older is still kept, and it's always in your export.
• If Plus ends, you keep all your data. You can still see it, export it and delete it.
• Free plan chats: you can open your latest chat. Older chats are still kept until the rules above apply.
• Backups: deleted info may stay in a backup or a short restore history for a while, then it's gone.
• Payment records: Stripe keeps invoices as tax law requires.

Taking a copy

• Go to Your data (in Daily check-in) and choose Export everything. You'll get one file with everything saved for that profile. It's free on every plan.
• Want a copy of your saved chats, or anything else? Email hello@hopewick.com.au.

Deleting your info

• One thing: delete a single chat, entry, goal or log in the app.
• One area: in Your data, delete all your check-ins, journal entries, coping history, next steps, weekly plans, personal goals, recovery tracker goals and logs, or learning progress and notes.
• Everything for a profile: in Your data. This also removes your safety plan and its history, your relapse and exit plans, your preferences and faith answer, and Move & Recover. Your account and plan stay.
• Your faith answer: change it or switch it off any time in About you.
• Your whole account: in My Account. See How to delete your account below. This cancels a Plus plan you pay for on our website (Stripe), but it does not cancel a Google Play subscription.
• Deleting doesn't clear the copy in your browser. Clear it in Settings on each device.
• Can't do it in the app? Want us to fix or delete something? Email hello@hopewick.com.au. We'll check it's you, reply within 30 days, and it's free.

How to delete your account

1. Open Hopewick in the Android app or on the website, and sign in.
2. Go to My Account, then choose Delete account.
3. Type DELETE to confirm. If it asks, enter your current password (or sign in again with a fresh email link or Google first).
4. Choose Delete my account. You'll be signed out.

• This removes your sign-in, your saved chats, check-ins and everything else saved to your account on our server. It can't be undone.
• If we can't finish deleting every saved record, your account stays open and the app tells you. Nothing else is changed. Try again in a few minutes, or email us and we'll finish it by hand.
• Can't use the app? Email hello@hopewick.com.au from the email address on your account and ask us to delete it. We'll check it's you, reply within 30 days, and it's free.
• Subscriptions: deleting your account cancels a Plus plan you pay for on our website (Stripe). It does not cancel a Google Play subscription. If you subscribed in the Android app, cancel it yourself in Google Play > Subscriptions (on your phone, or at play.google.com), or Google can keep charging you.
• Deleting on our server doesn't clear the copy in your browser or app. Clear it in Settings on each device.
• Deleted info can stay in a backup or short restore history for a while. Stripe keeps invoices as tax law requires.

Under 18?

• Hopewick is for people aged 18 and over. We don't check ages.
• If you are under 18, please stop using the app. Delete your account in My Account, or email hello@hopewick.com.au and we'll delete it. We'll check the email is yours first.
• If you are under 18 and need support, call Kids Helpline on 1800 55 1800 or Lifeline on 13 11 14. In an emergency call 000.

Not happy?

• Tell us first at hello@hopewick.com.au. If you're not happy with our answer, or haven't heard back within 30 days, you can complain in writing to the OAIC at oaic.gov.au (enquiries 1300 363 992). See our Complaints page.