How Hopewick fits in an AOD service
Hope is a companion for people in recovery between sessions — not a clinical decision-making tool and not a crisis line. Clinicians and workers can still recommend it; Hope does not make treatment decisions for them.
Hopewick is for adults 18 and over.
Your service stays in charge of care; Hopewick fills the quiet hours when people are on their own.
Who does what
Client / participant
Opens Hopewick on their phone and talks with Hope when they need encouragement, reflection, or a calm next step between appointments.
Staff / service
Decide who gets a code, brief them in one conversation, and decide whether to continue or extend the pilot. You do not need a second staff dashboard to run a small pilot.
A simple week in your organisation
Light lift for the service
- Agree the pilot — 4–6 weeks, 5–10 client invite codes, one named contact at your service.
- Bridge&Bite issues codes — emailed to your contact (company holds the AI key; no personal OpenAI keys).
- Staff brief clients — “This is Hope, between sessions. It’s not counselling and not for emergencies. If you’re in crisis, call 000, Lifeline 13 11 14, or your usual pathways.”
- Clients use Hope on their own phone — home-screen PWA; chat, reflection, and support-oriented resources in the app.
- You check in once — mid-pilot review of how the pilot is going, then decide whether to continue the service, extend the pilot, or move to an ongoing licence. Bridge&Bite can share privacy-preserving summaries (for example: codes activated, general feature use, retention, anonymous satisfaction) — never a feed of private conversations.
Where it sits in the sector
- Complements counselling, case work, peer support, and residential programs — the gap between face-to-face contact.
- Does not replace clinical judgement, risk assessment, medication decisions, or after-hours duty.
- Private by design — staff do not receive a feed of client conversations. Any future exception would be spelled out clearly before a pilot starts (none in the current product).
- Fits adult outpatient, community, and residential step-down AOD settings that already brief people on safe self-help tools. Youth settings need separate consent, safeguarding, and age-appropriate safety work before we recommend them.
What staff actually do (time)
- Kick-off briefing: about 15–30 minutes once for the team.
- Handing a code to a client: about 2–5 minutes.
- Mid-pilot check with Bridge&Bite: one short email or call.
- No daily login required for workers.
What success looks like
For a small pilot, useful signs of value look like this — not claims about relapse or hospitalisations until you have evidence:
- Clients have another option during cravings or difficult periods between appointments
- More practice of coping / reflection strategies between sessions
- Better preparation for appointments (what to bring up with their worker)
- Greater connection with recovery activities already offered by your service
- Positive participant and staff feedback on the briefing and the experience
We do not claim reductions in relapse, hospitalisation, or clinical treatment outcomes without a properly documented pilot.
Safety: Hopewick is not medical advice and not a crisis service. In an emergency call 000. For crisis support, call Lifeline on 13 11 14. National Alcohol and Other Drug Hotline: 1800 250 015. Your service’s existing escalation pathways still apply.
Also see: Pilot pricing · hopewick.com.au
Pilot enquiries
BRIDGE&BITE.CO PTY LTD · ABN 83 692 080 792
hello@hopewick.com.au ·
hopewick.com.au